The Waterproof Supplier ("we", "us", "our") operates this website and online store, including all related products, services, and content (collectively, the "Services"). These Terms of Service ("Terms") govern your access to and use of our Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

By using our Services, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding contracts in Australia. If you are accessing our Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

To access certain features of our Services, you may be required to register an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if we suspect any unauthorized, fraudulent, or unlawful activity.

We strive to display accurate product information, including descriptions, images, specifications, and pricing. However, please note that:

• Colours, textures, and finishes may vary due to screen displays, lighting conditions, or manufacturing variations
• All product information is subject to change without notice
• We reserve the right to modify, discontinue, or limit the quantity of any product at any time
• Product availability is subject to change and not guaranteed until order confirmation

As a reseller and distributor, we rely on manufacturer-provided information and cannot guarantee the absolute accuracy of all technical specifications.

All orders placed through our Services constitute an offer to purchase products at the specified prices. We reserve the right to:

• Accept or decline any order in our sole discretion
• Cancel any order due to stock unavailability, pricing errors, or suspected fraud
• Limit or cancel quantities purchased per person, per household, or per order

A contract for sale is formed only when we issue an Order Confirmation. If we cancel your order after payment processing, we will issue a full refund to your original payment method. Our Returns & Refunds Policy governs all returns and exchanges.

All prices are displayed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable, unless otherwise stated. You agree to:

• Pay the total amount due at the time of order placement
• Provide valid and current payment information
• Authorize us to charge the specified amount to your chosen payment method
• Accept that prices are subject to change without prior notice

Payment must be received in full before order dispatch. We use secure payment processing services to protect your financial information.

We aim to dispatch all orders promptly. Please note that:

• Delivery timeframes are estimates only and may vary
• Risk of loss or damage to products passes to you upon delivery
• Title to products transfers to you when we receive full payment
• We are not liable for delays caused by carriers, weather, or circumstances beyond our reasonable control

You are responsible for providing accurate delivery information. Additional charges may apply for redirected or re-delivered shipments due to incorrect address information.

All content available through our Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our licensors and is protected by Australian and international copyright laws.

You may not:

• Copy, reproduce, modify, distribute, or display any content without our prior written consent
• Use any meta tags or other hidden text utilizing our name or trademarks
• Use any robot, spider, scraper, or other automated means to access our Services

All trademarks, service marks, and trade names are proprietary to us or other respective owners.

Our Services may provide access to third-party tools, websites, or services that we do not monitor or control. These third-party services are provided "as is" without any warranties or representations from us.

You acknowledge and agree that:

• We are not responsible for any third-party content, products, or services
• Your use of third-party services is at your own risk
• You should review the third party's terms and privacy policies before use

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

We welcome your feedback, reviews, and suggestions. By submitting any content to us, you:

• Grant us a perpetual, irrevocable, royalty-free license to use, modify, and publish that content
• Warrant that you have the necessary rights to grant this license
• Agree that your content does not violate any third-party rights or applicable laws

We reserve the right to monitor, edit, or remove any user content at our sole discretion.

While we strive to provide accurate information, occasional errors may occur in product descriptions, pricing, or availability. We reserve the right to:

• Correct any errors, inaccuracies, or omissions
• Change or update information at any time without prior notice
• Cancel orders arising from such errors

You agree not to use our Services for any unlawful purpose or in any way that:

• Violates any applicable Australian or international laws or regulations
• Infringes upon our or any third party's intellectual property rights
• Involves transmitting malicious code, viruses, or harmful components
• Attempts to gain unauthorized access to our systems or networks
• Harasses, abuses, insults, harms, defames, or discriminates against others
• Interferes with or disrupts the integrity or performance of our Services

We may suspend or terminate your access for any violation of these provisions.

These Terms remain effective until terminated by either party. We may suspend or terminate your access to our Services at any time if we believe you have violated these Terms or applicable laws.

Upon termination:

• Your right to use our Services immediately ceases
• All provisions that by their nature should survive termination will survive
• Any outstanding payments remain due and payable

Australian Consumer Law: Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Reseller Disclaimer: The Waterproof Supplier acts as a reseller and distributor of waterproofing and construction products. We do not manufacture the products sold through our Services. All product warranties, guarantees, and performance assurances are those provided directly by the respective manufacturers, as detailed in their Product Data Sheets (PDS) and technical documentation.

Limitation of Reseller Liability: While we exercise due care in selecting our suppliers, we rely on manufacturer-provided information. Customers are encouraged to:

• Review all product data sheets and technical documentation prior to purchase
• Seek advice from manufacturers or qualified professionals regarding product suitability
• Conduct their own testing and due diligence for specific applications

Warranty Claims: For warranty claims or technical support, please contact the respective manufacturer directly, as they are responsible for product performance under their stated warranty terms.

Except as required by the ACL, all products and Services are provided "as is" and "as available" without warranties of any kind.

To the maximum extent permitted by law, The Waterproof Supplier and its directors, employees, agents, and affiliates will not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or use
• Damages relating to any products manufactured by third parties
• Damages arising from misuse, improper installation, or application error

Where our liability cannot be excluded, our total liability to you for all claims arising from these Terms or your use of our Services is limited to the amount paid by you for the products or services giving rise to the claim.

Nothing in these Terms limits or excludes any rights, remedies, or guarantees you have under the Australian Consumer Law.

You agree to indemnify, defend, and hold harmless The Waterproof Supplier, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any applicable laws or third-party rights
• Any content you submit or transmit through our Services

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be deemed modified to the minimum extent necessary to make it valid and enforceable.

These Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and The Waterproof Supplier regarding your use of our Services and supersede all prior agreements, understandings, and representations.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales and any courts having appeal jurisdiction therefrom.

We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective upon posting on this page with a revised "Last updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated Terms.

If you have any questions, concerns, or requests regarding these Terms of Service, please write to us in detail by filling the contact form below: